Cerely Employee Mobile App – Frequently Asked Questions

What is Cerely?

Cerely is our new workforce management mobile app. You’ll use this app to view and manage your shifts, rosters, timesheets, write incident reports, and scan checkpoints.

How do I get the Cerely app?

You will receive an email invitation from Cerely to activate your account.

Once received:

1. Follow the link to activate your account
2. Download the Cerely app to your mobile phone

Click here for step-by-step instructions on activating your account & how to download the Cerely App

I can’t log in to the Cerely app

You must activate your account before logging in.
If you haven’t received your activation email:

• Check your Spam or Junk Mail folders

• Or contact our office directly: (Insert Contact Number)

Click here to change your password

Click here to reset your password

How do I get my roster or new shifts?

• You’ll receive an app notification when rosters are published

• New shifts may be offered directly via call or SMS

• Available shifts will also appear in the Cerely app

Please check your messages and app notifications frequently for shift updates

Click here for step-by-step instructions

I forgot my password

Use your registered email address to reset your password directly in the app

Click here for step-by-step instructions

What if I don’t want the shift that is offered?

• Open the shift offer in the Cerely app and select ‘Reject’
• The Operations team will be notified automatically

Click here for step-by-step instructions

I’m sick or unavailable to work

Please contact us immediately via phone or SMS: (Insert Number)
You cannot cancel a rostered shift through the app

How do I view my full roster?

Use the Roster button in the Cerely app to view your complete roster and shift details

Click here for step-by-step instructions

I can’t see any notifications from Cerely

Ensure notifications are enabled in your mobile phone’s Settings

Click here for step-by-step instructions

My availability has changed

• You must give at least 2 weeks' notice to change your availability

• If you cannot attend an upcoming shift, contact Operations immediately

• You can use the Cerely app to update your availability 2 weeks in advance

Click here for step-by-step instructions

My personal information has changed

You can update details such as:

• Phone number

• Email

• Postal address

• Emergency contact

Click here for step-by-step instructions

For any other changes, please contact the Operations team directly

How do I clock in or out of my shift?

Use the Time Clock button in the Cerely app once you arrive onsite

Click here for step-by-step instructions

How do I view more information about my shifts?

Tap the Roster button and select your shift to view:

• Site details

• Shift time

• Uniform requirements

Click here for step-by-step instructions

How do I submit my timesheets?

Use the Timesheets button in the Cerely app to review and submit your hours

Click here for step-by-step instructions

How do I create an incident report for my shift?

Tap the ‘+’ button on the shift screen in the Cerely app to create and submit a report

Click here for step-by-step instructions